Clickshop is dedicated to ensuring customer satisfaction with our range of outdoor and travel products. If you are not entirely satisfied with your purchase, we are here to help. Return Eligibility To qualify for a return, please ensure that:
  • The item is unused and in the same condition that you received it.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.
  • Returns are initiated within 30 days from the delivery date.
How to Request a Return To start a return, email us at [email protected]. Please include your order number, the item you wish to return, and the reason for the return. Our team will guide you through the process. Return Shipping Customers are responsible for paying their own shipping costs for returning items unless otherwise agreed upon with our customer service team. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise arranged. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund via email. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time before your refund is officially posted. Exchanges If you need to exchange an item for the same product, please email us at [email protected]. Exchanges are subject to product availability. Non-Returnable Items Certain items cannot be returned, such as perishable goods, custom products, and personal care items. Please check the product description for more information. Contact Us For questions or assistance, reach out to us via email at [email protected]. Our customer service team is committed to providing prompt and helpful responses. Thank you for shopping with Clickshop!